Terms of Service

By accessing or using the website of Josephine London, you agree to be bound by the following Terms of Service. If you do not agree, please do not use this website.

1. Eligibility

By using our website, you confirm that:

You are at least 18 years old
You have the legal capacity to enter into a binding agreement
You will not use our products for any unlawful or unauthorized purpose

2. Products & Availability

We reserve the right to:

Modify or discontinue products at any time
Limit quantities per customer
Refuse service at our discretion

We aim to ensure product descriptions and images are accurate; however, colors may vary slightly depending on your device.

3. Pricing & Payment

All prices are listed in GBP unless stated otherwise.

We reserve the right to:

Correct pricing errors
Cancel orders due to incorrect pricing
Refuse suspicious or high-risk transactions

All payments are securely processed via third-party providers. We do not store full payment details.

4. Order Acceptance & Fraud Prevention

We reserve the right to cancel or refuse any order if we suspect:

Fraudulent activity
Unauthorized transactions
Chargeback abuse
Resale intent
False or misleading customer information

We may request identity verification before processing certain orders.

5. Chargebacks & Payment Disputes

By placing an order, you agree to contact us first to resolve any issue before initiating a chargeback.

Fraudulent chargebacks may result in:

Permanent account restriction
Collection actions
Submission of evidence to payment providers

We actively monitor and dispute fraudulent claims.

6. No Resale Policy

Products purchased from Josephine London are for personal use only.

Reselling, redistributing, or commercial use without written permission is strictly prohibited.

7. Shipping & Risk of Loss

Shipping times are estimates and not guaranteed.

We are not responsible for:

Carrier delays
Customs processing delays
Incorrect shipping information provided by the customer

Risk of loss transfers to the customer upon confirmed delivery.

8. Returns

All returns are governed by our Return & Exchange Policy.
Please review that page for full details.

9. Marketing Communications

By providing your email address and/or phone number, you agree to receive:

Order updates
Promotional emails
Marketing SMS (if opted in)

Message and data rates may apply.

You may unsubscribe at any time by:

Clicking "Unsubscribe" in emails
Replying "STOP" to SMS messages

10. Fulfillment Disclaimer

Some orders may be fulfilled through trusted global suppliers and logistics partners.

By purchasing, you acknowledge:

Items may ship from international warehouses
Delivery times may vary

We ensure all partners meet our quality standards.

11. Intellectual Property

All content on this website — including logos, branding, images, and designs — is the property of Josephine London and may not be used without permission.

12. Limitation of Liability

To the maximum extent permitted by law, Josephine London shall not be liable for:

Indirect or consequential damages
Loss of profits
Delays outside our control

Our liability is limited to the amount paid for the purchased product.

13. Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with applicable laws.

Customers waive the right to participate in class-action lawsuits where permitted.

14. Governing Law

These Terms are governed by the laws of the United Kingdom.

15. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

16. Contact Information

For any questions, please contact:
josephinelondon.support@gmail.com