Privacy Policy
Last Updated: June 2026
At Josephine London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We may collect the following information:
Information You Provide
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through trusted payment providers)
- Information submitted through customer support inquiries
Automatically Collected Information
- IP address
- Browser and device information
- Pages visited and browsing activity
- Referring website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve website performance and user experience
- Detect fraud and enhance security
- Send marketing communications (only if you opt in)
Sharing of Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary for business operations, including:
- Payment processors
- Shipping carriers
- Shopify and website service providers
- Analytics and marketing service providers
These parties are required to protect your information and use it only for legitimate business purposes.
Shopify
Our store is hosted by Shopify. Shopify may collect and process certain information necessary to provide secure checkout, payment processing, and website functionality.
For more information, please visit Shopify's Privacy Policy.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Personalize user experience
- Support marketing and advertising efforts
You may disable cookies through your browser settings; however, some website features may not function properly.
Our website may use cookies and similar technologies from:
- Shopify (essential website functionality)
- Google Analytics
- Google Ads
- Google Merchant Center
- Meta (Facebook & Instagram Pixel)
- Klaviyo (email marketing)
These technologies help us analyze website performance, measure advertising effectiveness, personalize content, and improve your shopping experience.
We implement appropriate administrative, technical, and physical safeguards to protect your information.
While we strive to protect your personal data, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies
Your Rights
If you are located in the United Kingdom, European Union, or other regions with applicable privacy laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally applicable
- Withdraw marketing consent at any time
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
About Us
Josephine London is operated from Belgium and serves customers across the United Kingdom.
Contact Information
E-mail Address : support@josephinelondon.com
Phone Number: +44 20 4584 3666
Store Name: Josephine London
Warehouse address: 7 Somerton Dr, Marston Green, Birmingham B37 7XH، United Kingdom
Business Name & Address: Josephine London
BE - 1030234525
Veldegemsestraat 43, 8210 Zedelgem
Customer Service
(Monday to Friday): 9:00 AM to 6:00 PM
(Saturday to Sunday): 10:00 AM to 4:00 PM
Follow Us on Instagram : @josephine.london.co
Josephine London is operated from Belgium and exclusively serves customers across the United Kingdom.