Return and Refund Policy

At Josephine London, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery.
• Be unworn, unused, and undamaged.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by valid proof of purchase.

Items that do not meet these requirements may not be accepted.

How to Return an Item

To request a return, please contact our customer support team at support@josephinelondon.com before sending the item back.

Once your return request has been reviewed and approved, we will provide you with the return address and further instructions.

Please note:

• All return shipping costs are the responsibility of the customer.
• Josephine London does not provide prepaid return labels.
• You may use a shipping carrier of your choice.
• We strongly recommend using a tracked shipping service, as customers are responsible for the returned parcel until it is received by us.
• After shipping your return, please send us the tracking number so we can monitor its progress.
• Items returned without prior approval may not be accepted.
• We are not responsible for returned parcels that are lost, delayed, or damaged during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photographs showing the item and the issue.
• A brief description of the problem.

Once the issue has been reviewed and confirmed, we will provide an appropriate solution, which may include a replacement.

Exchanges

We do not offer direct exchanges. If you would like a different size or style, please return the original item in accordance with this policy and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our part or the item is confirmed to be damaged, defective, or incorrect.