Frequently Asked Questions

How long does delivery take?
Orders are typically delivered within 5–8 business days.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
For more info kindly visit: Shipping Policy.

Can I return an item if it isn't suitable?
Absolutely. We offer a 30-day return policy, giving you plenty of time to ensure your purchase is right for you.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can track your parcel via links in our Track your order.

How do I choose the correct size?
A detailed Size Guide is available on each product page to help you find your ideal fit.

What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout process.

What if my item arrives damaged or incorrect?
Please contact us as soon as possible with photos of the issue, and our team will arrange a suitable solution.

How can I contact Josephine London?
You can contact our customer support team at josephinelondon.support@gmail.com or through our Contact Us page. We aim to respond to all enquiries within 24–48 business hours.